Support

Slow connection?
If your connection seems slow, make sure there are no other devices connected to your WiFi network. If the issue persists, follow these steps first:

• - Reboot your router . Follow this guide.
• - Reboot reboot any Air Wans WiFi access points you may have. Follow this guide.
• - Reboot your radio unit. Follow this guide.
• - Contact support to verify no wireless devices are capping your connection by running a monitored speed test.

No connection?
Follow these simple steps which will commonly resolve an issue without needing a technician’s assistance.

• - Reboot your router. Follow this guide.
• - Reboot your radio unit. Follow this guide.
• - Reboot reboot any Air Wans WiFi access points you may have. Follow this guide.